Dealing with ASB
After establishing whether the problem is anti-social behaviour, what action can be taken to address it and resolve the issue?
Firstly, if you can do so safely, try to speak to the person responsible for causing a nuisance. Remember: be prepared to negotiate, it might be a one-off occasion or someone is going through a difficult time. Be diplomatic. Try not to shout, swear, or raise your voice as this may make the situation worse. Explain why you are calling and work together to find a solution. If they react badly and you feel uneasy, walk away.
If the anti-social behaviour persists, or you feel you cannot approach the person safely, you may need to contact a third party to help resolve the matter. Your assistance in recording and monitoring the behaviour is crucial if any organisation is to take up the matter on your behalf. Keep a log of all the acts of anti-social behaviour, including times, dates, and the nature of the incidents. Organisations to contact include:
- Your landlord, if you live in a Housing Association property (for instance Stafford & Rural Homes)
- Stafford Borough CouncilEnvironmental Health Department if it is a persistent noise nuisance, air pollution or public health issue
- Stafford Borough Council Street Scene, if it is a litter, graffiti or fly-tipping problem
- Staffordshire Police
- Community Safety Partnership – if you are unsure who to report a problem to, contact the Anti-Social Behaviour Co-ordinator.
See Directory of Services for contact telephone numbers or call the Community Safety Partnership Anti-Social Behaviour Co-ordinator on 01785 619309 for further information.
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